Penn Medicine

Improving Revenue Collection and Patient Satisfaction

As one of the top health systems in the state, Penn Medicine partnered with Acclara to run its commercial insurance follow up to increase efficiency and lower the cost to collect. Acclara also manages high-touch customer service operations to ensure the patient experience matches the Penn Medicine brand.

Acclara has helped transform the patient experience at Penn Medicine with over $12 M in additional cash collected in 2016. Acclara’s continued ability to exceed expectations for revenue cycle performance has been a hallmark of the partnership and collaboration from Day 1.