University of Colorado Health

Transforming the Revenue Cycle Organization

University of Colorado Health (UCHealth) partnered with Acclara as an extension of its revenue cycle management team to help deliver the capabilities and expertise to increase collections and reduce bad debt while also improving the experience, satisfaction and loyalty of patients.

The bottom line is that UCHealth had to collect more cash, faster, but not at the expense of patient service. Acclara’s “patient first” approach created a positive and respectful experience to help patients understand their responsibility, which also makes them more likely to pay.

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