Approach

Our approach to achieving
outstanding financial and patient
satisfaction outcomes for our clients
involves three core elements.

Step 1: Put the Patient First

The philosophy behind our approach is simple: drive revenue by putting the patient first. By focusing first and foremost on providing excellent service that helps them understand their responsibility, patients are more willing to pay, more pleased with their overall care experience, and more likely to return for future services. By optimizing revenue, we also enable hospitals and health systems to reinvest in their patient care.

Step 2: Combine Technology, Analytics, and Best Practices for an Intelligent Approach

While our philosophy is simple, the key to our success is in the details. We combine technology and analytics with our operational and compliance best practices to ensure our clients achieve the highest quality outcomes both financially and in patient satisfaction.

Our proprietary Predictive Outcome Analytics and Alphalytics™ solutions leverage historical information to form an intelligent approach to both patient and insurance follow-up, finding the quickest path to cash for patient accounts and avoiding insurance claims denials.

Step 3: Add Hard Work, Diligence to Every Detail, and Passionate Service

Last but not least, our culture is all about hard work. We’re passionate about providing top notch service to our clients and their patients, and we are honored by the responsibility it brings. As an extension of their business office, we are dedicated to covering every detail and responding quickly to the changing needs of their organization. To accomplish this, each client has their own devoted team that they come to know and trust to serve their patients, staff and partners in the right way.

“The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.”

— Vince Lombardi

The Result: Outstanding Financial Performance and Satisfied Patients

Our approach helps our clients drive more revenue more quickly while optimizing the patient experience, bringing disruptive complaints to a minimum, and enabling them to reinvest into their patient care. The insight from our analytics and technology, the rigorousness of our processes, and the dedication of our teams bring peace of mind to the challenges and complexities that keep our clients up at night.