Expertise

We are proud to help improve revenue and serve patients for top-tier institutions.

Featured Success Stories:

Penn Medicine and University of Colorado Health

Featured Success Stories

Penn Medicine

Improving Revenue Collection and Patient Satisfaction

As one of the top health systems in the state, Penn Medicine partnered with Acclara to run its commercial insurance follow up to increase efficiency and lower the cost to collect. Acclara also manages high-touch customer service operations to ensure the patient experience matches the Penn Medicine brand.

Acclara has helped transform the patient experience at Penn Medicine with over $12 M in additional cash collected in 2016. Acclara’s continued ability to exceed expectations for revenue cycle performance has been a hallmark of the partnership and collaboration from Day 1.

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University of Colorado Health

Transforming the Revenue Cycle Organization

University of Colorado Health (UCHealth) partnered with Acclara as an extension of its revenue cycle management team to help deliver the capabilities and expertise to increase collections and reduce bad debt while also improving the experience, satisfaction and loyalty of patients.

The bottom line is that UCHealth had to collect more cash, faster, but not at the expense of patient service. Acclara’s “patient first” approach created a positive and respectful experience to help patients understand their responsibility, which also makes them more likely to pay.

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“It’s the people at Acclara that make our partnership work. They are really hard working people, and I know all the managers would walk the moon for us.”

— Senior Director of Business Services at a major academic health system