Acclara is a Revenue Cycle Management solutions company that helps hospitals, health systems, and physician practices recover more revenue more quickly, offering services for Patient Financial Responsibility, Insurance Reimbursement, and Conversion Assistance.
With Service Centers in Texas, Florida, and Pennsylvania, Acclara has been providing patient-first solutions to hospitals and health systems since 2005.
We are honored by the trust our clients place in us to be their voice to patients and insurance companies, and every member of our team works hard to ensure this trust is well-earned. We know we are an extension of our clients’ billing operations, and with that comes a commitment to responsiveness, diligence to cover every detail, and a passion for serving their patients and their mission. We strive to attract the best talent in the field and assign each client their own dedicated team they come to know and depend upon. Our work speaks for itself and results in long-term partnerships our clients rely on.
Vice President of Human Resources
Bruce has over 25 years of experience in human resources with organizations both small and large from government to the Fortune 500 to private companies. His passion is helping individuals and teams maximize their potential and realize their goals. He is also an avid reader - he’s read “How to Win Friends and Influence People” three times!
Vice President of Technology Services & CIO
Alarik has spent the last 20 years managing highly complex technical environments. His in-depth knowledge and experience allows him to constantly find ways to improve processes and create efficiencies. He’s also an excellent leader both inside and outside the office.
Vice President of Operations, Client Services
Chuck is a seasoned executive with over thirty years of experience at making each client feel like our only client. He puts all his passion into everything he does and refuses to rest on past successes. He’s also a successful race horse owner – his first horse ‘Afleet Alex’ won 2 out of 3 Triple Crown races in 2005.
Chief Executive Officer
Tom has worked in Healthcare for 33 years, building long-term partnerships with financial leaders across 500 hospitals. His knowledge of and passion for the healthcare revenue process is unparalleled. His ability to scale powerful and refined business processes and the people involved has led to multiple entrepreneurial successes in the industry. He is obsessed in his dedication to clients’ success and the development of the personnel involved.
Vice President of Business Development
Robert has 20 years of experience in all aspects of the revenue cycle, specializing in client account development. His ability to expertly develop internal resources helps him assign the right talent to fit a client’s needs. He has a highly successful track record of pushing our team to exceed clients’ expectations, transforming new relationships into long term partnerships.
Vice President of Operations, Patient Services
Chris Martin is an effective leader with over 20 years of supervisory, operations, business development and project management experience. Chris’ most recent role was Chief of Inpatient Services for a private, non-profit behavioral healthcare organization. She was responsible for hospital administration and operations management including facilities, nursing, QA, clinical support and court services. Chris is a skilled communicator and dedicated manager adept in enlisting support of team members with creativity, enthusiasm and humor to meet objectives and align with organizational goals.
Vice President of Operations, Insurance Services
Michael has 27 years of experience in healthcare, leading multiple departments on the payer side before joining Acclara. He is a successful and team oriented leader, with a focus on identifying areas for opportunity and process improvement. He enjoys walks with his dogs and is always up for a sporting event.
Vice President of Organizational Effectiveness
Rich is proficient in both operations and technology for revenue cycle management. He is a fantastic mentor, pushing our internal team members to excel and flourish in their roles serving our clients. In his spare time, he enjoys golfing.
Implementations Project Manager
Sunshine has 20 years of experience in healthcare revenue cycle services with an emphasis on customer service and project implementations. Her professional passion is in building relationships with clients and prospective clients based on trust, and her favorite animal is an elephant.
Tere’sa (Tre) has over thirty years’ experience building long-term partnerships with clients in revenue cycle management. She is always identifying unique ways to work around problems others may not see, and loves to travel with her family.
Donna is a goal oriented individual with over three decades of revenue cycle management experience. She enjoys mentoring her team members to help them find the ‘Ah ha!’ moment when facing a challenge or asked to think outside the box. She enjoys spending time with family, traveling, and has recently picked up golf. FORE!
Hank has 30 years of experience in healthcare administration including revenue cycle, sales and marketing, PR, strategic planning and business development. His personal motto is to make every day count, and in another life he could have been an NFL coach for the Philadelphia Eagles.
Kimberly has three decades of experience in healthcare revenue cycle spanning from patient access to bad debt. She is passionate about fostering the success of others – both clients and employees. When not at work or spending time with her two beautiful grandbabies, you will most likely find her singing her heart out at karaoke.
Andrea has served in an administrative role in revenue cycle management since 2005, leading a number of highly successful projects. At Acclara, her powers of observation and objectivity melt away defensive attitudes, while at home she is ‘earning her stripes in the trenches’ as a grandmother of four beautiful young ladies.
Payment Center Manager
Jennifer has 18 years of experience in operations management, using best practices to boost revenues and profitability at a lower cost. She is always encouraging people, helping them to grow, develop and achieve their goals. When she can find the time, she enjoys sharing vacations and motorcycle trips with the love of her life.
High Dollar Manager
Bruce has 18 years of experience contributing to the billing and collecting process for healthcare clients. He has a knack for always finding the most critical need in a situation and helping to fill that need. He loves music, and outside of work, he is a passionate musician and songwriter.
Chandler has fifteen years of experience in the medical AR industry working in operational and technical initiatives. At work, she is a machine and could write process and policy documentation in her sleep, but outside the office she enjoys the outdoors and is an avid camper and Boy Scout leader.
Director, Revenue Cycle Analytics, Alphalytics
Dan has over 20 years’ experience in healthcare finance with leadership roles in reimbursement/decision support, patient financial services, and financial reporting. Creating and utilizing automated solutions to help empower revenue cycle professionals is what drives him professionally, but it also helps distract him from obsessing too much over Philadelphia’s sports teams.
Senior Director of Innovation & Client Support Services
Jim has two decades of experience leading teams responsible for recovering billions in healthcare revenue. He is quick and collaborative in diagnosing root cause issues and then builds consensus and the right team to resolve them. He is a musician, singer, songwriter, producer, and soon to be author and playwright outside of work.
Vice President of Technology Services, Alphalytics
Patrick has 25 years of technology experience relating to healthcare data analytics, software engineering, implementation, and deploying large scale SaaS systems. He lives and breath’s ‘agile’ when delivering technology solutions and has never met a ski slope he couldn’t handle.
Assistant Vice President
Brad is an entrepreneurial spirit with decades of experience developing strategies to maximize business opportunities. He is a ‘people person’ – quickly building strong relationships – and thinks the only thing better than a round of golf is relaxing on a beach with a good mystery novel.
Assistant Vice President
Patrice is an experienced revenue cycle executive, specializing in the ‘Continuing Care’ arena of Home Care and Home Infusion. Motivating her staff to collect from patients’ insurers so they receive the care they need is what gets her out of bed every morning, but on the weekend you’ll find her cheering on the Philadelphia Eagles or playing volleyball.
Manager of Data and Operational Support
Tiffany has over 15 years of healthcare revenue cycle and IT experience consisting of operations management, project management and application development and support. Overseeing the data department, she is an expert at explicating the needs of operations to all areas of IT. Fun fact: Tiffany grew up on a farm and spent the summers working in the fields.
We work hard to make Acclara a great place to work. Our people are our greatest assets, and we encourage employees to grow and develop, assuming greater responsibilities and leadership roles.
Our clients see the benefit as well – each client has a dedicated team they get to know and trust, and with some of the lowest turnover rates in the industry, they can have confidence our team will continue to be there to serve their patients, staff, and partners.
Our teams represent the top talent in the field:
- Implementation Team: thoroughly analyzes our clients’ operations to coordinate the successful launch of new engagements.
- Operations Team: provides top service to our clients and their patients while achieving outstanding financial outcomes.
- Development Team: gathers client materials to assemble client-specific training programs.
- Training Team: applies ongoing teaching techniques to train, mentor, and motivate our talent.
- Compliance Team: evaluates the quality of work and looks for opportunities for improvement.